| At dacc solutions we believe that Capacity and Performance Management & Planning is not just the |
| PRESENCE of Monitoring Tools/Systems, but the |
| ABSENCE of the following: |
| outages including performance degradation |
| Excess capacity and inappropriate IT infrastructure cost |
| Panic buying to meet SLA |
| Failing to meet the business service demand for Now and FUTURE |
| Service Performance predictions using the wrong technique or methods |
| Reacting to capacity challenges rather than knowing Future capacity and when it will be required |
| Basing forecast on data collected using incorrect aggregation methods |